Shipping policy

Items Delivery Guaranteed or Your Money Back!

If your package can't be delivered in 60 days, we will resend or refund to you.

loloyaya offers Full Tracked Shipping. The transit time may vary from country to country.

Shipping Fee

FREE SHIPPING over USD$40
Under US$40 shipping Fee $6.99

Service Country

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Cyprus, Czechia, Costa Rica, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Mexico, Netherland, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, ,Turkey, Uruguay, United Arab Emirates, United Kingdom, United States, Switzerland, Latvia, Croatia, Estonia, Lithuania, Malta, Slovenia, Philippine, Vietnam, Thailand, Malaysia. 

Transit time

About 20-30 days (this does not include any customs delays,weekends, holiday periods and any unforeseen circumstances.)

Processing time: 2-3 business days.(Processing Time is the time from receiving your order to physically dispatching your order.It can be affected by the stock status of individual items, national holidays, etc.Any problem we will contact you in advance,don’t worry.)

Shipping time: 10-15 business days to US, please allow 3-4 weeks shipping to other country.(Shipping times can be affected by variable customs clearance times or public holidays.)

Shipping Time

Our warehouse is making every effort to quickly process and ship out new orders within 3-7 business days.

 

All the products will be checked carefully before shipping out.  Tracking numbers are provided by email after we ship out your package.

 

Order can be changed (Items/Name/Tel/Postal/Address) or canceled only when the order is unshipped. Once the package is shipped out, we can't change it.

Order Confirmation & Tracking

All the products will be checked carefully before shipping out. estarcase offers Full Tracked Shipping. ou will get an e-mail from us telling you that your order has been shipped,and there's a tracking number and tracking website inside of it. You can track through the link in the email. The transit time may vary from country to country.

If your package was marked as delivered but you have not received it yet, please first contact your local post office to see if it is being held there. If it is not there, please ask your local post office to provide a paper to prove the package is lost and send to us. We will resend or refund to you. If your package can't be delivered in 60 days, we will resend or refund to you.

 

are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at hello@loloyaya.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.

 

Shipping Duty and Tax

loloyaya is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

 

 loloyaya will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

 

If the order arrives at your country and...

 

The customer refuses to accept the package

Number of attempts is made in the country of destination to deliver the package.

 loloyaya reserves the right to abandon the package(s) and will not be responsible for any refund

 

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.

 

Cancel/Change Order

 

Unfortunately, we are not able to cancel or change orders after they have been placed. Our system automatically transmits orders to our warehouses for processing after receiving them. If you need further assistance, please contact us immediately at hello@loloyaya.com

 

Wrong Shipping Address

 

If the shipping address on your order is incorrect, please contact us at support hello@loloyaya.com right away. After the order has been shipped from the warehouse, we are not able to change the address any more. You will be subject to additional shipping charges for reshipment. The re-delivery takes 7-60 days due to the wrong address. No refunds will be processed during this period.

 

Please make sure to enter the correct address before checking out your shopping cart.